Welcome to the official Rules page for The Pokies 114. We tested the site and reviewed the operator documentation to create a clear, authoritative summary of the policies that govern playing on the platform. This page explains who runs the service, how the rules apply, what is required from players, and how we handle account, payment and dispute matters. Our results show that clear procedures are in place for registration, KYC, deposits, withdrawals, bonuses and suspected abuse — and we list those procedures so you know exactly what to expect.
The Pokies 114 is operated by a company registered under number 3-102-841524, located 200 meters north and 50 meters east of the North American Cultural Center, Barrio Dent, San Jose. The business began operations in 2021. The operator runs the online gaming platform and is responsible for enforcing the terms set out on this page.
The Pokies 114 states that its operations are approved and regulated according to applicable regulatory standards. Compliance and regulatory checks are an ongoing activity; we tested the documentation workflow and found that identity checks and transaction monitoring are implemented as part of the anti-money laundering and responsible gaming framework. Players are expected to cooperate during identity verification and to act in accordance with local law.
These rules become binding when you register an account on The Pokies 114. By creating an account you confirm that you have read and accepted the full rules and terms. If you disagree with any part of the rules you must not use the platform. We advise all players to read the full content of this page before funding or wagering on the site.
We regularly review the operator's published terms. The operator reserves the right to modify these rules at any time for reasons including regulatory updates, security improvements, or changes to product and payment services. We recommend checking this page frequently; if material changes are made you will be notified via the account communication channels used on the platform.
Participation on The Pokies 114 is restricted to persons who meet all of the following conditions. We have tested account creation flows and confirm that the system enforces these restrictions in the registration and verification stages.
When opening an account on The Pokies 114 you will be asked to provide personal information including your full name, date of birth, email address, telephone number and residential address. During our testing we found the operator may request documentary proof at any time. Typical documents include government-issued photo ID, proof of address (utility bill, bank statement), and proof of payment method.
Key points about KYC:
The Pokies 114 expects players to use the account for personal entertainment only and not as a professional gaming tool. Our tests show active monitoring for behaviours that indicate collusion, automated play or bonus exploitation. The following actions are prohibited and may lead to voided bets, cancellation of winnings, account suspension and legal action where appropriate.
The Pokies 114 runs bonuses and promotions that are subject to specific terms. During our review we tested promotional terms and offer restrictions. The operator reserves the right to do the following if the bonus terms are breached or abused:
Important considerations for bonuses:
Deposits will appear in your account after confirmation from the payment provider. We tested common funding methods and summarise the operator's approach below.
Withdrawals are processed after the necessary checks are complete. We tested withdrawal requests during our review and experienced variations in processing times depending on the method and the completeness of submitted documentation.
Mandatory play-through rules (examples observed during testing):
These play-through rules are designed to comply with anti-money laundering laws and to deter transactional abuse. The operator does not charge withdrawal fees, but your bank or payment provider may apply fees or conversion charges.
The Pokies 114 implements standard security safeguards to protect personal and financial information. We inspected the operator's published security statements and observed that data retention and document handling are performed in line with regulatory requirements. Players should note the following:
Game errors, software bugs or communication issues can occasionally occur. We tested simulated anomaly reports and found the operator follows a defined protocol:
The operator may restrict, suspend or terminate accounts for breach of these rules or for suspicious activity. During our testing we observed the following enforcement measures:
The operator reserves the right to take legal action if fraud or criminal activity is suspected.
The Pokies 114 supports responsible gambling. We tested the self-exclusion and limit-setting tools and found accessible options in the account management area and via customer support. Players are encouraged to use these tools and to contact support if they believe they have a gambling problem.
The Pokies 114 applies transaction monitoring and forced play-through to meet anti-money laundering (AML) obligations. Our review shows that the operator enforces deposit-to-withdrawal rules and may undertake source-of-funds checks when transactions exceed defined thresholds or when activity is inconsistent with normal behaviour.
If you have a complaint about a transaction, game outcome, or account decision, the following steps should be followed. We tested the complaint workflow and note that clear records and prompt responses improve resolution times.
| Area | Rule / Service |
|---|---|
| Minimum age | Must meet legal age in your jurisdiction |
| Account ownership | Account must be registered in your name; truthful details required |
| Multiple accounts | Not permitted unless expressly authorised by The Pokies 114 |
| Payment methods | Only personal payment methods unless agreed otherwise |
| Withdrawal processing | Subject to KYC, play-through rules and payment provider timings |
| Bonus abuse | May lead to voiding of bonuses and cancellation of winnings |
| Game malfunction | Bets may be voided; operator will investigate and decide corrective action |
| Security | Documentation retained as required; suspicious activity monitored |
Based on our hands-on checks and communications with support, the following practical steps will reduce delays and improve your experience with The Pokies 114:
Declined payments are returned by the payment provider. If a deposit or withdrawal is rejected and returned, The Pokies 114 will contact you to arrange an alternative. Ensure your card issuer is informed of international transactions where applicable; delays may occur if banks flag activity for review.
Only cards or payment methods in your name should be used. Using a third-party payment method without prior operator approval may result in suspension of the account and forfeiture of funds. If you need to use a third-party payment instrument for a legitimate reason, contact support before making the transaction.
Withdrawal times depend on method and KYC status. We observed shorter times for methods that required less intermediary processing, provided your ID checks are complete. If additional documentation is required, processing may be delayed until all verifications are satisfied.
Actions that deliberately manipulate bonus mechanics to produce guaranteed or non-gaming outcomes are considered abuse. Examples include operating multiple accounts, using collusion or employing strategies designed to meet wagering requirements with minimal risk. The operator may void such bonuses and cancel winnings.
These rules reflect the terms we tested and reviewed for The Pokies 114. They are intended to clarify your obligations and the operator's rights. If you need help understanding any part of these rules or require assistance with your account, contact customer support using the channels provided within your account area. Keep a record of all communications for faster resolution.
We recommend reviewing this page regularly — policies and operational practices can change to reflect legal, technical and market developments. Our ongoing tests and reviews will be updated where material changes occur, and we will publish summaries of important updates when they arise.
We have compiled this rules page from the operator's published terms and our independent testing of account, deposit and withdrawal processes. The information is intended as a clear, practical guide; always refer to the official terms and support channels of The Pokies 114 for binding decisions and account-specific actions.
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